Home > Blog

Essential Questions to Ask Your Home Security Company

There are a plethora of security companies on the market that specialize in home alarm systems. However, it is important that the company you utimately choose to install and monitor your alarm system is reputable and reliable. Here are some key questions that you should ask every security company you are considering before they install an alarm system in your home or business.

Does the equipment come with a warranty?

Like most devices, home alarm systems will need repair on occasion. Since your home and family’s safety is at stake, it is important that you inquire what type of warranty for service and repair the company offers on all of their equipment. You should also be sure to ask how long it typically takes for a repair technician to respond and repair your system. A reliable company should be able to get there within 24 hours of the  initial service call.

Is the company licensed and recognized?

Many of the top security companies are associated with nationwide organizations like the National Burglar & Fire Alarm Association. Additionally, reliable security companies also tend to be licensed by the government. To validate the security company’s claim that they are recognized by a respected organization or licensed by the government, call or email all of the parties involved to make sure of their veracity. If you come across a security company without these basic credentials, then it is probably in your best interest to pass on their services.

How long does it take the company to respond to alarms?

Your safety and security often depends on how swiftly your home alarm sounds and the promptness of an appropriate response. Ask how long it takes on average for the company to react to an alarm report. Most companies that offer efficient response times will state that it takes them under 60 seconds to respond to a call.

Are there any advanced safety features available?

Unfortunately, thieves are often able to manipulate basic security systems. Thus, it is important to ask your security company what advanced safety features they use. There are a few features that you should look into such as alarm sensors, video monitoring, cellular applications and notifications, and the ability to access your security system remotely. Although these features may cost a little extra, the added benefit they supply will be worth it when there is an attempted break-in at your home.

What does the company do to guarantee client safety?

Your safety is of the utmost importance. Different alarm system providers offer varying ways to ensure your safety. Ask each particular home security company about their ability to provide you with a written guarantee on your security system, insurance on any errors made during the installation process, and proof of certified electricians working on the system.

Any security company that you are considering must be able to answer your questions fully. Demanding answers from your home security provider will ensure that you and your family are safe and secure within your home at all times. 

Article courtesy of BrickHouse Security, follow them on Twitter @BrickHousesecur or visit their site for more Industry news and updates on the latest home security and personal surveillance items. 

More to Read:

comments powered by Disqus